At Litofy, we are committed to ensuring that every product we offer is of superior quality. We have an easy exchange and refund policy in place for situations where there is an issue with the product.

Exchange Policy

If you need to exchange a product, please contact our customer care team at account@litofy.com within 3 days of receiving the product.

Conditions for Exchange:

1. Quality Inspection: All items submitted for exchange must undergo a meticulous quality inspection by our team. Items will be approved or declined for exchange based on this inspection.
2. Tags and Condition: The product must have its tags intact and must not have been worn. We will not accept returns if:
   • The product has been used.
   • The product is damaged in any way.

Exchange Process:

1. Contact Us: Email us within 3 days of receiving the product.
2. Ship the Item: Once the exchange is confirmed, you will need to ship the item back to us and send the tracking ID to account@litofy.com the same email thread.
3. Processing Time: Upon receiving the returned product, we will process the exchange within 2 to 3 business days.

Defective Items:

If you receive a defective item, please share related images with us at account@litofy.com. We will respond within 24 hours. Exchanges for the same product regarding size are allowed only once.

Availability:

Exchanges are subject to the availability of the required size. If the size you need is not in stock, we will provide you with store credit. This store credit will be valid for 1 month from the date of issue.

 

Return Policy:

• We have a hassle-free 2-day return policy. If you’re not completely satisfied with your purchase, you can return it within 2 days of receiving your order for a full refund or exchange. Please ensure items are in their original condition.

Conditions for Return:

1. Refund Process: Once we receive and inspect your returned item, we will process your refund or exchange within a specified time frame.
2. Time Frame: Returns must be initiated within 2 days of receiving your       order.
3. Condition: Items must be unused, in their original packaging, and in          resalable condition.
4. Non-Returnable Items: Certain items (e.g., personalized products, opened hygiene items) are not eligible for return.

We hope this policy ensures a seamless shopping experience at Litofy. If you have any questions or concerns, please reach out to our customer support team. We are always here to assist you in any way we can.